Complaints, Compliments and Comments

We work hard to provide a good service to all tenants. However, we recognise that there may be times when we don't get things right. We want to hear from you when things have gone wrong so that we can remedy the issue and change our practices where appropriate.

Of course, we also like to hear from you when you are pleased with what we do or if you just want to let us know about something. You can get in touch with a member of our team directly by phone, email, letter or a personal visit to our office.  If you prefer, you can send us your message online or email complaints@crosby-ha.org.uk .

Our Complaints policy and process is available from our office or you can download a copy below.

CHA - Complaints Policy and Process

The Housing Ombudsman Complaints Code sets out how we should handle complaints in an effective and fair way. You can read our self-assessment of how we meet the standards it sets out by clicking the link below.

Annual code of complaints self-assessment 2023/24

The annual complaints report and code of complaints self-assessment was presented to, and noted by, the Associations' Board, on 5th August 2024.

Annual complaints report 2023/24

Although the Housing Ombudsman will normally expect our complaints process to be followed before looking into a case, customers can contact them at any time:

Housing Ombudsman Service

PO Box 1484

Unit D

Preston

PR2 0ET

Telephone: 0300 111 3000 Fax: 020 7831 1942

Email: info@housing-ombudsman.org.uk

Website: housing-ombudsman.org.uk